Items sold and shipped directly from EarHugger Safety Products Inc. (“Our Company” or “EarHugger”) can be returned within 15 days of receipt of shipment in most cases.
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Items that are still in new condition (have not been opened or worn) can be returned for a full refund of the product purchase price within 15 days of purchase. Shipping charges are not refundable. Return shipping is the responsibility of the customer.
Any item that was opened, worn, is missing parts or packaging, has damaged packaging, or is in unsellable condition my only be returned under certain conditions and at the sole discretion of Our Company.
Items that have been worn may not be returned for sanitary reasons.
In most cases where an items has been opened but not worn, a return will be approved subject to a restocking fee.
Within 15 days of original purchase, a used item may be returned for credit toward the purchase of a different item even if it has been worn. In the event of a return for credit, the credit must be used within 30 days of original purchase.
Any item that is non-stock, special order, custom built, or modified from its standard design is not returnable under any circumstances.
Items shipped to international destinations are not returnable under any circumstances.
If you purchased a product from a reseller and you wish to return your item, please contact your reseller for return service.
If your item arrived damaged or broken, we will be happy to replace it for you at no cost including return shipping. Please contact us immediately for assistance.
Requests related to shipping damage must be received within 2 business days of order delivery. After 2 business days, standard warranty service applies.
Shipping charges associated with the original purchase are not refundable.
Customer is responsible for shipping costs associated with any approved return.
If discounted or free shipping was offered as part of the original purchase, a restocking fee may be applied.
We reserve the right to refuse a return at any time to anyone who is in our sole discretion not acting in good faith. Some examples of bad faith include fraud, misrepresentation, cursing or insulting customer care professionals, refusing delivery of a shipment, and any kind of harassment or threats.
If you wish to request a return authorization (RMA) please click here to contact us. A return authorization must be requested within 15 days of shipment by EarHugger.
RMAs expire 30 days after shipment date regardless of when the RMA was issued. Any item not received back within 30 days of shipment is not returnable.
Have a question we did not answer? Need help or support with a product you already purchased? Drop us a note and we'll get right back to you.